all projects

Trend Report 2024:
Germany on its path to
digital administration -
an update

Year

2024

Partner

Behörden Spiegel

Download PDF

When the digitalisation of public offices in Germany is discussed, the perceptions are mostly negative. Why is it still not possible to do “it” online? Why do I have to go in person to renew my driving licence? And why is it still only an analogue plastic card? The overall impression is that although things are moving forward they are not doing so fast enough.

In this context, Prognos and the Behörden Spiegel ask the question in the Digital State Trend Report 2024: Where does Germany stand on its path towards digitalisation? Our author team draw conclusions in various areas and formulate recommendations to drive forward the digitalisation process in public offices in the coming years. The Trend Report was published to coincide with the “Digital State” congress.

Administration digitalisation

Digital administrations are characterised by what citizens see (front end: user-friendly and digitally available administration services) as well as what they don’t: the back end. To this end, there are organisation structures, processes within an administration service and interfaces with other public authorities. For comprehensive digitalisation, all public administration offices – from Federal to regional, right down to local municipal level – will have to operate digitally from front end on the user side, as well as at the back end.

For the 2024 Trend Report we identified four key topics:

  • Technology & Innovation as the base: Technological implementation capacity and innovation are starting points for the digital transformation.
  • Personnel are the motor for implementation: The competence requirements of personnel and expectations of public employers are driven by demographic change and digitalisation.
  • Organisation as a structural feature: Digitalisation makes new demands on organisation, but also opens up new opportunities for collaboration.
  • Leadership and guidance as a driver: The digital transformation demands a clear compass and capacity for change.

A collective target vision for the digital state

The 2024 Trend Report formulates the following recommendations for action:

  • In the Federal system, level-overarching collective target visions and respective accountability need to be created and implemented. A willingness to compromise when it comes to moving away from the previous paths of Federal, State, and local authorities is an important prerequisite for this.
  • Digitalisation does not mean digitally rebuilding a world identical to the analogue one. The central question: What do citizens stand to gain from digitalisation?
  • Public authorities not only need to be digitalised using technical methods, but require a more general modernisation in terms of their organisation structures, personnel competences and understanding of leadership.

Our approach

The 2018 Trend Report outlined what public authorities would look like in the year 2030. The Digital State Trend Report 2024 draws half-time conclusions: Where does Germany stand on its path to digital administration? In 15 field-specific discussions with experts from politics, administration and science we discussed the status quo of the public authorities in the areas of technology, personnel, organisation and leadership as well as recommendations for action for the ongoing road towards digital administration.

Links and downloads

TRENDREPORT 2024 (PDF in German)

PREVIOUS REPORTS 

Project team: Shayan Beland, Dr Henner Kropp

Last update: 12.03.2024

Do you have questions?

Your contact at Prognos

Dr. Henner Kropp

Project Manager

View profile

Shayan Beland

Consultant

View profile

Mehr Studien & Projekte zu diesem Thema

More studies & projects on this topic

European cluster ecosystems united

2024
| Project update

The European Cluster Conference is a key element of cluster collaboration. It focuses on political priorities, the exchange of best practices and practical contacts across a comprehensive EU-wide network.

Development of a group-wide raw materials strategy

ongoing
| Project

Our retail industry client commissioned us to develop a group-wide raw materials concept. We assisted the company from conception stage right through to the launch of the interactive web tool.

Realignment of European structural funds

ongoing
| Project

Prognos and partners are developing conclusions for the further development of the European structural funds after 2027 by integrating relevant stakeholders.

KreativLand Baden-Württemberg

2024
| Project

Creatives in the countryside? As scientific partner in the model project KreativLand Baden-Württemberg, Prognos examined the status quo, the opportunities and the challenges facing creatives living and working outside of the urban centres and regions.

Electromobility standards

2024
| Project

The electromobility of the future will interact with other intelligent systems. But for this to be possible digital technologies will have to be standardised. The study shows in which areas standardisation is particularly relevant and how standards are established.

Innovation Index Germany 2023

2024
| Project

Once again, Prognos has compiled the Innovation Index Germany on behalf of the Vodafone Institute for Society and Communications. The index quantifies the impact the expansion of Germany’s digital infrastructure has had on its innovation strength.

Dossier: Cultural and creative industries in the metaverse

2024
| Project update

The feature dossier addresses which opportunities and challenges the metaverse might hold for the sub-markets of the cultural and creative industries.

Innovations in domestic care

ongoing
| Project

A skilled worker shortage and increased numbers of people requiring care: domestic care is facing major challenges. Prognos is evaluates the implementation of the Buurtzorg approach, an innovative community care model, for the Saxon State Ministry for Social Affairs and Social Cohesion.

Green light for the Rhineland-Palatinate Innovation Agency

2023
| Project

The Rhineland-Palatinate Innovation Agency was co-developed by Prognos in 2022. Prognos has continued to support the innovation agency throughout the start of its operational work.

Value added of German pharmaceutical exports

2023
| Project

Compared to other export sectors, German pharmaceutical exports show above-average levels of innovation and value-added intensity. However, the industry is falling behind in the global re-search competition. This is shown by a new study commissioned by Roche.

About us

Prognos – Providing Orientation.

Prognos is one of the oldest economic research centres in Europe. Founded at the University of Basel, Prognos experts have been conducting research for a wide range of clients from the public and private sectors since 1959 – politically independent, scientifically sound.

Learn more